Support

Crystal Training Source has specialized in Crystal Reports support since 1998 for versions 8.5,9,10,11,2008,2011, 2013, 2016 and 2020.

Support Policy

Support is limited to specific Crystal Report questions/issues only. There are 3 types of support that we offer:

Free emailed based support for existing students
Paid Support Incidents for existing students. Students will email their Crystal Report to us so we can fix and/or demonstrate how to correct their issues
Remote support at a flat fee - for both existing and new customer.

*** We reserve the right to change support policies at any time without notice ***

Procedures for Free Email Support

Free email based support (6 Months) as follows:

Must have taken and paid for a class with us
Student must email their support issues/questions to:

FreeSupport@CrystalTrainingSource.com

Student must use the same email address used when registering (for verification purposes)
Please attach a print screen and/or illustrate what your issue is using an Excel spreadsheet. Use examples.
Tell us what version of Crystal Reports you're using. Select Help - About in Crystal Reports to determine your Version
Please allow 24-48 hours for a response. We try to reply quickly but some questions/issues require more time depending on the complexity.
Existing students can get Paid Support for $60 per incident/hour should they need us to fix their reports. Email us for more information at Support@CrystalTrainingSource.com

Procedures for Paid Support Incidents

Paid Support Incidents - good up to 6 months after registering (available when registering for a class or promotion). You email us your Crystal Report that has issues with your live data. Conditions:

Emailed based support for existing students.
Support is based only on the content covered in your class.
Additional paid support is at $60 per hour
Tell us what version of Crystal Reports you're using. Select Help - About in Crystal Reports to determine your Version
Please allow 24-48 hours for a response. We try to reply quickly but some questions/issues require more time depending on the complexity.

Follow Paid Support instructions below:

Open up Crystal Report that has issues
Preview the Report
Please limit the number of records to reduce the size of the report. Use Select Expert to limit the number of records
Select the Menu option - File/Save Data with Report
Note: Save Data with Report (should have a checkmark on the left) before you do a File/Save As. If not, go back to step 4
Select the Menu option - File/Save As (name your report)
Attach this report to your email
In the email, please indicate:

Your Crystal Reports Version (File/Help/About) 8.5,9,10,11,2008,2011, 2013, 2016 or 2020

A brief narrative of your problem

If applicable, attach or describe an example of what it should be (Use Excel or Print Screen)

Student must email their support issues/questions to:

Support@CrystalTrainingSource.com

Procedures for Remote Support/Consulting

Please contact our office to setup consulting.

Remote support rates are $60 per hour
If we can't fix your report, you will not be billed.
You must have a remote dialup connection (RDC) or VPN set up with our company.

Call us at the telephone number above should you have any questions.

We appreciate your business!

*** We reserve the right to change support policies at any time without notice ***