CRYSTAL TRAINING SOURCE

Crystal Reports - Versions 8.5,9,10,11, 2008, 2011, 2013 and 2016
Crystal Report Server - Versions
2008, 2011 and 2013

training in USA and CANADA

  office  877.403.1166

since 1998

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Support

Crystal Training Source has specialized in Crystal Reports support since 1998 for versions 8.5,9,10,11,2008,2011, 2013 and 2016.


* SUPPORT POLICY

Support is limited to specific Crystal Report questions/issues only. There are 3 types of support that we offer:

  • Free emailed based support for existing students

  • Paid Support Incidents for existing students. Students will email their Crystal Report to us so we can fix and/or demonstrate how to correct their issues

  • Remote support at a flat fee - for both existing and new customer.


Free email based support (6 Months) as follows:

  • Must have taken and paid for a class with us

  • Student must email their support issues/questions to:

FreeSupport@CrystalTrainingSource.com

  • Student must use the same email address used when registering (for verification purposes)

  • Please attach a print screen and/or illustrate what your issue is using an Excel spreadsheet. Use examples.

  • Tell us what version of Crystal Reports you're using. Select Help - About in Crystal Reports to determine your Version

  • Please allow 24-48 hours for a response. We try to reply quickly but some questions/issues require more time depending on the complexity.

  • Existing students can get Paid Support for $60 per incident/hour should they need us to fix their reports. Email us for more information at Support@CrystalTrainingSource.com


Paid Support Incidents - good up to 6 months after registering  (available when registering for a class). You email us your Crystal Report that has issues with your live data. Conditions:

  • Emailed based support for existing students

  • Support is based only on the content covered in your class.

  • Your registration paid email support is based on the maximum of 5 (each unique issue/problem you send to support is counted as an incident) or support man-hours (a total of 5 support man hours for all incidents) whichever occurs first.

  • Additional paid support is at $60 per incident/hour for existing customers

  • Follow support instructions below:

Instructions on how to email to Support

  1. Open up Crystal Report that has issues.

  2. Preview the Report.

  3. Please limited the number of records to reduce the size of the report. Use Select Expert to limit the number of records.

  4. Select the Menu option - File/Save Data with Report

    Note: Save Data with Report (should have a checkmark on the left) before you do a File/Save As. If not, go back to step 4.

  5. Select the Menu option - File/Save As (name your report).

  6. Attach this report to your email

  7. In the email, please indicate:

  • Your Crystal Reports Version (File/Help/About) 8.5,9,10,11,2008,2011, 2013 or 2016

  • A brief narrative of your problem

  • If applicable, attach or describe an example of what it should be (Use Excel or Print Screen)

  1. Email to Support@CrystalTrainingSource.com


REMOTE SUPPORT POLICY

Please contact our office to setup consulting.

  • Remote support rates are $85 an hour

  • If we can't fix your report, you will not be billed.

  • You must have a remote dialup connection (RDC) or VPN set up with our company.


Call us at the telephone number above should you have any questions.

We appreciate your business!

* We reserve the right to change support policies at any time without notice

 
 

 

Support rates starting as low as $60 an hour/incident for existing customers.

Average turnaround is 24 hours. Some issues may require more time.


Crystal Reports Consulting
Crystal Reports Help
Crystal Reports Support
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