Crystal Training Source has specialized in Crystal
Reports support since 1998 for versions
8.5,9,10,11,2008,2011, 2013 and 2016.
Support is limited to specific
Crystal Report questions/issues only. There are 3 types
of support that we offer:
Free emailed based support for
Paid Support Incidents for
existing students. Students will email their Crystal
Report to us so we can fix and/or demonstrate how to
correct their issues
Remote support at a flat fee -
for both existing and new customer.
Free email based support
(6 Months) as follows:
Student must use the same email
address used when registering (for verification
Please attach a print
screen and/or illustrate what your issue is using an
Excel spreadsheet. Use examples.
Tell us what version of Crystal
Reports you're using. Select
in Crystal Reports to determine your Version
Please allow 24-48 hours for a
response. We try to reply quickly but some
questions/issues require more time depending on the
Existing students can get Paid
Support for $60 per incident/hour should they
need us to fix their reports. Email us for more
- good up to 6 months after registering
(available when registering for a class). You
email us your Crystal Report that has issues with
your live data. Conditions:
Emailed based support for
Support is based only on
the content covered in your class.
registration paid email
support is based on the
maximum of 5 (each unique issue/problem you send
to support is counted as an incident) or support
man-hours (a total of 5 support man
hours for all incidents) whichever occurs first.
paid support is at $60 per incident/hour for
Follow support instructions
how to email to Support
Crystal Report that has issues.
Please limited the number of
records to reduce the size of the report. Use
Select Expert to limit the number of records.
Menu option - File/Save Data with
Save Data with Report (should have a
checkmark on the left)
before you do a
As. If not, go back to step
Menu option - File/Save As
Attach this report to your email
In the email, please indicate:
Your Crystal Reports Version
8.5,9,10,11,2008,2011, 2013 or 2016
A brief narrative of your
If applicable, attach or
describe an example of what it should be
(Use Excel or Print Screen)
REMOTE SUPPORT POLICY
Please contact our office to
support rates are $85 an hour
If we can't
fix your report, you will not be billed.
You must have
a remote dialup connection (RDC) or VPN set up
with our company.
Call us at the
telephone number above should you have any
* We reserve
the right to change support policies at any time
Support rates starting as low as
$60 an hour/incident
for existing customers.
Average turnaround is 24
hours. Some issues may require more time.
Crystal Reports Consulting
Crystal Reports Help
Crystal Reports Support